The process typically involves contacting the seller for a return authorization, filling out necessary forms, and shipping the item back using a specified courier.

Yes, customs fees may apply depending on the value of the goods and the regulations of Kenya.

Shipping times vary by courier and can take anywhere from a few days to several weeks.

Yes, but it is recommended to use a reliable courier that provides tracking and insurance.

You will typically need the order number, return authorization, and shipping label provided by the seller.

Most sellers have a specific return window, often ranging from 15 to 30 days, so check the policy before shipping back.

Refund policies vary by seller, but generally, if the return meets their conditions, a refund should be processed.

Contact your courier service to file a claim and also inform the seller about the issue.

Items should be securely freightd to avoid damage during transit; check with the seller for specific requirements.

Yes, using a reliable courier that provides tracking services will allow you to monitor your return shipment.