Claim Policy

At Global Parcel Services Courier Company, we are committed to ensuring the safe and timely delivery of your parcels. Learn about our claim process for lost, damaged, or delayed shipments.

Last updated: July 22, 2025

Important Notice

In the rare event that an issue arises, our Claim Policy outlines the steps for filing a claim and the conditions under which claims are accepted.

1. Eligibility for Claims

  • Global Parcel Services is not responsible for any loss caused by delays. The company will pay only $100 in case of lost shipments.
  • Global Parcel Services is not responsible for damage to goods.
  • Claims must be submitted within 7 days of the shipment date.
  • Maximum claim amount is $100 per shipment.

2. Filing a Claim

Contact our Customer Support team within the specified timeframe to initiate a claim for lost shipments only.

Required Information:

Required Information for Lost Shipments

  • • Tracking number
  • • Description of the contents
  • • Proof of value (e.g., invoice or receipt)
  • • Date of shipment
  • • Complete sender and receiver details

3. Claim Process

1

Lost Shipment Claim Submission

Once a claim for a lost shipment is submitted, our Claims Department will review the provided information to verify the loss.

2

Documentation Review

We may request additional documentation or evidence to support the lost shipment claim.

3

Investigation & Resolution

Our team will investigate the lost shipment claim and provide a resolution within 14 business days.

4. Claim Resolution

If Claim is Approved:

Compensation will be provided for verified lost shipments based on the declared value of the shipment and our liability limits, up to a maximum of $100 per shipment.

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Value Reimbursement (Up to $100)

If Claim is Denied:

We will provide a detailed explanation for the decision.

5. Exclusions

Claims will NOT be accepted for:

  • Damaged goods (as the company does not accept responsibility for damage to goods)
  • Shipments that do not comply with our packaging guidelines
  • Delays caused by customs clearance, natural disasters, or other uncontrollable events
  • Items prohibited by our shipping policies or restricted by the destination country

6. Important Considerations

Best Practices

  • • Ensure all shipments are properly packed and labeled
  • • Review our list of prohibited and restricted items before shipping
  • • Retain all receipts, invoices, and tracking information
  • • Note: Company is not responsible for damaged goods

Insurance Requirement

Insurance is compulsory for all shipments and must be arranged by the shipper.

Contact Us

For any questions or assistance with filing a claim, please reach out to our Customer Support team.

Email: gpsexpressservice@gmail.com
Phone: 03 111 100 619

We are here to help and ensure a smooth claims process.