Claim Policy

At Global Parcel Services Courier Company, we are committed to ensuring the safe and timely delivery of your parcels. Learn about our claim process for lost, damaged, or delayed shipments.

Last updated: June 6, 2025

Important Notice

In the rare event that an issue arises, our Claim Policy outlines the steps for filing a claim and the conditions under which claims are accepted.

1. Eligibility for Claims

  • Claims can be filed for lost, damaged, or delayed shipments.
  • Claims must be submitted within 30 days of the shipment date.
  • Maximum claim amount is $100 per shipment.

2. Filing a Claim

Contact our Customer Support team within the specified timeframe to initiate a claim.

Required Information:

Basic Information

  • • Tracking number
  • • Description of the contents
  • • Proof of value (e.g., invoice or receipt)

For Damaged Items

  • • Description of the damage
  • • Photos of the damaged items
  • • Photos of the packaging

3. Claim Process

1

Claim Submission

Once a claim is submitted, our Claims Department will review the provided information.

2

Documentation Review

We may request additional documentation or evidence to support the claim.

3

Investigation & Resolution

Our team will investigate the claim and provide a resolution within 14 business days.

4. Claim Resolution

If Claim is Approved:

Compensation will be provided based on the declared value of the shipment and our liability limits, up to a maximum of $100 per shipment.

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Repair Costs

🔄

Replacement Costs

💰

Value Reimbursement

If Claim is Denied:

We will provide a detailed explanation for the decision.

5. Exclusions

Claims will NOT be accepted for:

  • Shipments that do not comply with our packaging guidelines
  • Delays caused by customs clearance, natural disasters, or other uncontrollable events
  • Items prohibited by our shipping policies or restricted by the destination country

6. Important Considerations

Best Practices

  • • Ensure all shipments are properly packed and labeled
  • • Review our list of prohibited and restricted items before shipping
  • • Retain all receipts, invoices, and tracking information

Insurance Requirement

Insurance is compulsory for all shipments and must be arranged by the shipper.

Contact Us

For any questions or assistance with filing a claim, please reach out to our Customer Support team.

Email: support@globalparcelservice.co
Phone: +1 (555) 123-4567

We are here to help and ensure a smooth claims process.